[세일즈포스 개발자] Salesforce admin 오답정리 - Dump 02

1.     Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Accounts? ( 중복 )

-       B. Shipments should have a lookup to Account.

 

2.     An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records. What should the administrator do to control Delete access?

-       D. Use a muting permission set with a permission set group to mute selected permissions.

 

3.     The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirements? ( 중복 )

-       D. Auto-Response Rules

 

4.     AW Computing would like to improve its Case Lightning record page by including :

• A filtered component to display a message in bold font when a Case is saved as a critical record type.

• A quick way to update the Account status from the Case layout.

Which two components should an administrator use to satisfy these requests?

-       B. Rich text

-       D. Related record

 

5.     Users at Cloud Kicks want to see information more useful for their role on the Case page. How should an administrator make the pages more dynamic and easier to use?

-       B. Add component visibility filters to the components.

 

6.     Cloud Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the question that is needed. How should an administrator complete this?

-       B. Use conditional visibility to hide the unnecessary question.

 

7.     Cloud Kicks wants a report to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value field. What feature should an administrator use to meet this request?

-       C. Bucket Column

 

8.     Cloud Kicks wants to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal. What feature should the administrator use to meet this requirement?

-       D. Splits

 

9.     Cloud Kicks intends(의도하다) to protect data with backups by using the data export service. Which two considerations should the administrator remember when scheduling the export?

-       B. Metadata backups are limited to sandbox refresh intervals.

-       D. Data backups are limited to weekly or monthly intervals.

 

10.   Cloud Kicks needs to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement? ( 중복 )

-       A. One page layout, two record types, one picklist

-       D. Two page layouts, one record type, two picklists

 

11.   Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administrator use to implement this request? ( 중복 )

-       C. Flow Builder

 

12.   Once an opportunity reaches the negotiation(협상) stage at Cloud Kicks, the Amount field becomes required for sales users. Sales managers need to be able to move opportunities into this stage without knowing the amount. How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?

-       C. Configure a validation rule to meet the criteria.

 

13.   At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion. What action should the administrator take to satisfy the request?

-       A. Map the lead custom field to the product's product category field.

 

14.   Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting. What should the administrator create to meet this request? ( 중복 )

-       D. Chatter Broadcast Group

 

15.   The administrator at Cloud Kicks deleted a custom field but realized that is it part of the lead conversion process. What should an administrator take into consideration when undeleting the field?

-       D. The field mapping needs to be re-mapped.

 

16.   Universal Containers has enabled(활성화) Data Protection and Privacy for its org. Which page layouts will have the Individual field available for tracking data privacy information?

-       데이터 개인정보를 추적하기 위한 개인 필드를 사용할 수 있는 페이지 레이아웃은?

-       D. Account and User

 

17.   Cloud Kicks wants to try out(시험해보다) an app from the AppExchange to ensure(확인하다) that the app meets its needs. Which two options should the administrator suggest?

-       C. Install in a sandbox.

-       D. Download into a Trailhead Playground.

 

18.   Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement? (중복)

-       A. Direct users to Global Search to look for similar cases.

-       유사한 사례를 찾을 수 있도록 사용자를 글로벌 검색으로 안내한다.

 

19.   The administrator at Cloud Kicks has been asked to change the company's Shoe Style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this?

-       C. Select the "Choose only one value" checkbox on the picklist field.

-       D. Change the field type from a multi-select picklist field to a picklist field.

 

20.   The IT manager at Universal Containers is doing an audit(감사, 수사) of the system's security. How should the administrator provide a summary of the org's security health?

-       A. Run a Health Check to identify vulnerabilities.

 

21.   Which two objects are customizable the Stage Setup Flow?

-       C. Leads

-       D. Opportunities

 

22.   Sales users at Cloud Kicks are requesting that the data in the Industry field on the Account object displays on the Opportunity page layout. Which type of field should an administrator create to accomplish this?

-       A. Cross-object formula field

 

23.   At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task. What should the administrator use to deliver this requirement? (중복)

-       D. Flow Builder

 

24.   A user at Northern Trail Outfitters is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user log into Salesforce?

-       C. Reset password on the user's record detail page.

-       D. Use the unlock button on the user's record detail page.

 

25.   An administrator at DreamHouse Realty wants an easier way to assign cases based on agent capacity and skill set. Which feature should the administrator enable to meet this requirement? (중복)

-       B. Omni-Channel

 

26.   An administrator creates a custom text area field on the Account object and adds it to the service team's page layout. The service team manager loves the addition of this field and wants it to appear in the highlights panel so that the service reps can quickly find it when on the Account page. How should the administrator accomplish this?

-       C. In the Account object manager, create a custom compact layout.

 

27.   The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day. How should this be configured?

-       D. Assignment Rules

 

28.   Customer service accesses articles with the Knowledge Lightning component on the Service Cloud console. Billing department users would like similar functionality on the case record without using the console. How should the administrator configure this request? (***)

-       B. Add the Knowledge component to the record page.

 

29.   The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed?

-       A. Lightning Page

 

30.   AW Computing has six sales teams in a region. These teams always consist of the same account manager, engineer, and assistant. What should the administrator configure to make it easier for teams to collaborate with the same customer?

-       B. Enable account teams and show the users how to set up a default account team.

 

31.   Sales reps miss key fields when filling out an opportunity record through the sales process. Reps need to move forward in stages but are unable to enter a previous stage. Which three options should the administrator use to address this need?

-       A. Configure Opportunity Path.

-       C. Use validation rules.

-       E. Mark fields required on the page layout.

 

32.   Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should the administrator complete this requirement?

-       A. Escalation Rules

 

33.   Northern Trail Outfitters wants to use Contact Hierarchy in its org to display Contact association. What should the administrator take into consideration regarding(~관하여) the Contact Hierarchy?

-       D. Contacts displayed in the Contact Hierarchy are limited to record-level access by user.

 

34.   An administrator at Universal Containers needs an automated way to delete records based on field values. What automated solution should the administrator use?

-       D. Flow Builder

 

35.   The administrator at Cloud Kicks has a custom picklist field on Lead, which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated?

-       A. Map the picklist field on the Lead to the Contact.

-       B. Create a custom picklist field on Contact.

 

36.   Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly. What should the administrator do to identify the problem?

-       A. Use the native debug feature in the Flow Builder.

 

37.   Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console. How should an administrator meet this requirement?

-       D. Update page layout assignments.

 

38.   The VP of sales at DreamHouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key piece of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value?

-       B. Gauge (자동차 속도 나오는 계기판 모양)

 

39.   Cloud Kicks has a customer success agent going on leave and needs to change ownership on multiple cases, Which two users are able to fulfill this request? (***)

-       A. A user with the Manage Cases permission.

-       D. A user with the System Administrator profile.

 

40.   An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permission and the two-factor authentication for API Logins permission to a group of users. Which two prompts will happen when one of the users attempts to log in to Data Loader? (***)

-       C. Users need to download and install an authenticator app(인증 앱) on their mobile device.

-       D. Users need to connect an authenticator app to their Salesforce account.

 

41.   Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app?(중복)

-       B. Add the Salesforce Mobile and Lightning Experience action to the page layout.

 

42.   DreamHouse Realty requires that house showings be scheduled within the current year to prevent too many future showings from stacking up. How can they make sure Showing Date is only populated with a date this year?

-       Showing Date가 올해 날짜로만 채워지도록 하려면 어떻게 해야 합니까?

-       C. Create a validation rule that ensures(보장하다) Showing Date contains a date within the current year.

-       표시 날짜에 현재 연도 내의 날짜가 포함되도록 validation rule을 만듭니다

 

43.   An administrator at Northern Trail Outfitters is creating a validation rule. Which two functions should the administrator use when creating a validation rule?(***)

-       C. Error condition formula

-       D. Error message location

 

44.   Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing(참조) the contact record. This includes : Case Name, Case ID, Customer Name, Case Reason, Case Status, and Case Creation Date. Which two changes in Setup should the administrator make?

-       B. Use the page layout editor to change the related list type to Enhanced List.

-       D. Use the page layout editor to include the appropriate columns in the Cases related list.

 

45.   Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue?

-       D. Create one set of business hours per time zone.

 

46.   An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field? (중복)

-       C. Existing field values will remain unchanged.

 

47.   The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import?

-       A. Mass Delete Records

-       C. Data Loader

 

48.   Northern Trail Outfitters wants to calculate how much revenue(수익) has been generated for each of its marketing campaigns. How should an administrator deliver this information?

-       D. Design a standard Campaign report and add the Value Won Opportunities in Campaign field.

 

49.   When users log in to Salesforce via the user interface, which two settings does the system check for authentication? (***)

-       B. The user's Two-Factor Authentication for User Interface Logins permission

-       D. The user's profile login hours restrictions

 

50.   Cloud Kicks has the organization-wide sharing default set to private on the Shoe object. The sales manager should be able to view a report containing shoe records for all of the sales reps on their team. Which three items should the administrator configure to provide appropriate access to the report?

-       B. Role Hierarchy ( 역할 계층 / 트리 )

-       C. Field-Level Security

-       D. Folder Access

 

51.   The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited', they would like the system to automatically update the Audited Date field on the account with today's date. Which tool should the administrator use to complete this automation?

-       C. Flow Builder

 

52.   Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement? (중복)

-       D. Create a predefined case team and an assignment rule.

 

53.   Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team. How should the administrator configure this requirement?

-       D. Create three record types, each with 2 page layouts.

 

54.   Northern Trail Outfitters uses a custom object Invoice(송장) to collect customer payment information from an external billing system. The Billing System field needs to be filled in on every Invoice record. How should an administrator ensure this requirement? (중복) (***)

-       C. Create a Process Builder to set the field.

 

55.   Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Which three password policies should an administrator configure?

-       B. Maximum invalid login attempts (로그인 시도 횟수)

-       C. Password complexity requirements

-       E. Number of days until expiration (만료일까지 남은 일자)

 

56.   A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest form online. The team currently does not have access to the Lead object. How should an administrator provide proper access?

-       D. Configure(구성) permission sets

 

57.   The business development team at Cloud Kicks thinks the Account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process. Which automation tool should an administrator use?

-       D. Flow Builder

 

58.   Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize(우선순위) and close more deals. What should the administrator configure to help with these issues?

-       C. Einstein Opportunity Scoring( 아인슈타인 기회 점수 )

-       Einstein Opportunity Scoring을 통해 각 기회에 1-99까지의 점수가 부여되어, 올바른 기회에 집중하여 더 많은 거래를 성사시킬 수 있다.

 

59.   Sales managers would like to know what could be implemented(구현하다) to surface important values based on the stage of the opportunity. Which tool should an administrator use to meet this requirement?

-       스테이지마다 중요한 값을 나타낸다.

-       B. Path Key Fields

 

60.   The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets. What feature can be used to track this in Salesforce?

-       C. Lightning Usage App

 

61.   DreamHouse Realty needs to use consistent(일관된) picklist values in the Category field on Accounts and Cases, with values respective to record types. Which two features should the administrator use to fulfill this requirement?

-       A. Custom picklist

-       B. Global picklist

 

62.   What are three characteristics of a master-detail relationship?(중복) (***)

-       A. Roll-up summaries are supported in master-detail relationships.

-       C. The owner field on the detail records is the owner of the master record.

-       D. The master object can be a standard or custom object.

 

63.   Universal Containers created a new job posting(채용공고) on the first of the month. It triggered a process scheduled action that will send a Chatter post to the department VP in 30 days if the position is still open and the status is not equal to Interviewing. On the 10th of the month, an applicant interviews, and the job posting status is updated to Interviewing. What will happen to the Chatter post in this situation? (확인)

-       D. The pending(보류) Chatter post will be canceled.

 

64.   Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and want to share all cross-sell opportunities with a team of subject matter experts in their organization. The company has different roles, and the organization-wide default for Opportunity is set to Private. How should the administrator accomplish this?

-       B. Add the subject matter experts to a public group and give them access to the records with a criteria-based sharing rule.

 

65.   The administrator at Cloud Kicks has created an approval(승인) process for time off(휴가) requests. Which two automated actions are available to be added as part of the approval process?

-       A. Email Alert

-       B. Field Update

 

66.   Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates(좌표)?(중복) (3회차)

-       B. Geolocation

 

67.   At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task. What should the administrator use to deliver this requirement? (중복)

-       B. Flow Builder

 

68.   An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and should be restricted from deleting any records. What should the administrator do to meet this requirement?

-       D. Create and assign a custom profile with Delete access removed for each object.

 

69.   An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and should be restricted from deleting any records. What should the administrator do to meet this requirement?

-       D. Create and assign a custom profile with Delete access removed for each object.

 

70.   At Universal Containers, there is a custom field on the Lead named Product Category, Management wants this Information to be part of the Opportunity upon lead conversion. What action should the administrator take to satisfy the request?

-       C. Map the lead custom field to the product's product category field.

 

71.   Cloud Kicks needs to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement? (중복)

-       A. Two page layouts, one record type, two picklists

-       C. one page layout, two record types, one picklist

 

72.   AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record. What should AWC use to track Contacts? (중복)

-       D. Enable Contacts to multiple Accounts.

 

73.   Ursa Major Solar offers amazing experiences for all of Its employees. The employee engagement committee wants to post updates while restricting other employees from posting. What should the administrator create to meet this request? (중복)

-       D. Chatter Broadcast Group

 

74.   Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur? (중복)

-       C. The running dashboard user and viewer have different permissions.

-       D. The dashboard needs to be refreshed.

 

75.   Universal Containers is trying to improve the user experience when searching for the right status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on. How should the administrator improve on the current implementation? (중복)

-       C. Review which status choices are needed for each record type and create support processes for each that is necessary.

 

76.   Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options. What should an administrator configure to meet these requirements? (중복)

-       A. Separate record types and sales processes for the different types of opportunities

 

77.   The events manager at DreamHouse Realty has a hot lead from a successful open house that needs to become a Contact with an associated Opportunity. How should this be accomplished from the Campaign keeping the associated Campaign Member history? (확인)

-       D. Convert the lead from the Campaign Member Detail page.

 

78.   Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue. Which feature should be used to fulfill this requirement? (중복)

-       A. Case escalation rule

 

79.   Universal Containers wants to prevent Its service team from accessing deal records. While service users are unable to access deal list views, they are able to find deal records via a search. What option should the administrator adjust to fully restrict access?

-       A. Page layouts and field-level security

 

80.   An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created. What could the issue be? (중복)

-       D. The flow is inactive.

 

81.   Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field. Which two options should the administrator recommend to help simplify the process? (중복)

-       B. Add a Path for stage to the opportunity record page.

-       A. Use a Kanban list view for Opportunity.

 

82.   The Human Resources department at Northern Trail Outfitters wants employees to provide feedback about their managers using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff. How should an administrator configure the custom object to meet this requirement? (중복)

-       A. Define a criteria-based sharing rule.

 

83.   The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their website. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose. How should an administrator configure this requirement? (중복)

-       D. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.

 

84.   Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled in on every invoice record. How should an administrator ensure this requirement? (중복) (***)

-       C. Create a Process Builder to set the field.

 

85.   Which two solutions could an administrator find on the AppExchange to enhance their organization? (중복) (***)

-       A. Components

-       D. Consultants

 

86.   The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirements? (중복)

-       D. Auto-Response Rules

 

87.   Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account. How should the administrator recommend automating this business process? (중복)

-       C. Configure a scheduled flow in Flow Builder.

 

88.   What are three characteristics of a master-detail relationship? (중복)

-       B. The master object can be a standard or custom object.

-       D. The owner field on the detail records is the owner of the master record.

-       E. Roll-up summaries are supported in master-detail relationships.

 

89.   An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variables for use later in the flow. What flow element should the administrator add? (중복)

-       D. Get Records

 

90.   An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration? (중복)

-       A. IP address restrictions are set on the profile for the org.

-       C. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.

 

91.   When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity. What automation option should an administrator use to accomplish this request? (중복)

-       A. Flow Builder

 

92.   The administrator at Cloud Kicks has a custom picklist field on Lead, which is missing on the Contact when leads are converted. Which two Items should the administrator do to make sure these values are populated? (중복)

-       A. Create a custom picklist field on Contact.

-       C. Map the picklist field on the Lead to the Contact.

 

93.   What are three settings an administrator should configure to make It easy for approvers to respond to approval requests? (중복) (***)

-       C. Add the Items to Approve component to the approvers' home page.

-       D. Enable the organization's email approval response setting.

-       E. Update the organization's Chatter settings to allow approvals.

 

94.   The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged Immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management. What case management tools need to be utilized for this requirement? (중복)

-       C. Auto-response rules, Queues, Macros

 

95.   Cloud Kicks wants Its reports to show a Fiscal Year that starts on February 1 and has 12 months. How should the administrator address this requirement? (중복)

-       D. Set the Fiscal Year to Standard and the starting month as February.

 

96.   An administrator supporting a global team of Salesforce users has been asked to configure company settings. Which two options should the administrator configure? (중복)

-       C. Currency Locale

-       D. Default Language

 

97.   Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations. Which two tools should an administrator use to build this solution? (중복)

-       A. Approval Process

-       C. Flow Builder

 

98.   Universal Containers wants to provide reseller partners with discounted prices on the products they purchase. How should an administrator configure this requirement? (중복)

-       A. Create a separate PriceBook for reseller partners.

 

99.   Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities. What should an administrator suggest to meet this request?

-       D. Make the field editable on page layouts

 

100. Northern Trail Outfitters has hired interns to enter Leads into Salesforce and has requested a way to Identify these new records from existing Leads. What approach should an administrator take to meet this requirement? (중복)

-       B. Define a record type and assign it to the interns.

 

101. The administrator has created new users for ten new employees at Northern Trail Outfitters. Why are these users unable to access the account object in the Salesforce org?

-       C. Users' profile requires permission to the Account object.

 

102. Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement? (중복)

-       D. Direct users to Global Search to look for similar cases.

 

103. Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper(제공) lead sources be displayed based on the product category chosen. How should the administrator configure Salesforce to meet this requirement?

-       A. Create a page layout for each category and filter the Lead Source field based on category.

 

104. The marketing director at Northern Trail Outfitters has requested that the Budget field is populated(채워지다) in order for the Lead Status field to be marked as qualified. What tool should the administrator use to fulfill this request? (***)

-       Northern Trail Outfitters의 마케팅 이사는 Lead Status 필드를 Qualified로 표시하기 위해 Budget 필드를 채워 달라고 요청했습니다. 관리자는 이 요청을 이행하기 위해 어떤 도구를 사용해야 합니까?

-       D. Validation Rule

 

105. Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment Items from an Account page. When an Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Accounts? (중복)

-       A. Shipments should have a lookup to Account.

 

106. The administrator at Cloud Kicks has been asked to change the company's Shoe Style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this? (중복)

-       A. Change the field type from a multi-select picklist field to a picklist field.

-       D. Select the “Choose only one value" checkbox on the picklist field.

 

107. What should an administrator use as an Identifier when importing and updating records from a separate financial system? (중복)

-       B. External ID

 

108. The administrator at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from a master-detail to a lookup. Which scenario could prevent the administrator from fulfilling this requirement? (중복)

-       C. Roll-up summary fields exist on the master object.

 

109. Users at Cloud Kicks want to be able to create a task that will repeat every two weeks. What should an administrator do to meet this requirement? (중복)

-       D. Enable Creation of Recurring(되풀이, 반복되는) Tasks

 

110. The VP of sales at Cloud Kicks is receiving an error message that prevents them from saving an opportunity. The administrator attempted the same edit without receiving an error. How can the administrator validate the error the user is receiving? (중복)

-       B. Log in as the user.

 

111. An administrator at DreamHouse Realty needs to create customized pages for the Salesforce mobile app. Which two types of pages could an administrator build and customize using the Lightning App Builder? (중복)

-       C. App page

-       D. Record page

 

112. Cloud Kicks wants users to only be able to choose Opportunity stage closed won If the Lead source has been selected. How should the administrator accomplish this goal? (중복)

-       B. Configure a validation rule requiring Lead source when the stage is set to closed won.

 

113. An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. How should the administrator export this file? (중복)

-       D. Data Loader ( export data == Data Loader )

 

114. The administrator at Cloud Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, they want to reference fields from the associated contact record. What should the administrator do to pull contact fields into the custom report? (중복)

-       C. Edit the custom Event report type and add fields related via lookup.

 

115. Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement? (중복) (***)

-       C. Create a predefined case team and an assignment rule.

 

116. An administrator at DreamHouse Realty wants an easier way to assign cases based on agent capacity and skill set. Which feature should the administrator enable to meet this requirement? (중복) (***)

-       A. Omni-Channel

 

117. The client services and customer support teams share the same profile but have different permission sets. The custom object Retention related list needs to be restricted to the client services team on the Lightning record page layout. What should the administrator use to fulfill this request? (중복) (***)

-       C. Component Visibility

 

118. Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages. Which two steps should the administrator configure to meet this requirement? (중복)

-       A. Add a custom master-detail field for shoe designs on the Design object.

-       C. Create a custom object for shoe designs.

 

119. A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password. Which two options should the administrator consider when resetting the user's password? (중복)

-       A. After resetting a password, the user may be required to activate their device to successfully log in to Salesforce.

-       C. Resetting a locked-out user's password automatically unlocks the user's account.

 

120. AW Computing wants to prevent users from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion. How should an administrator accomplish this request? (중복)

-       B. Create a validation rule that displays an error If Account Revenue is below 0 or greater than 100 billion.

 

121. The administrator at Universal Containers has a screen flow that helps users create new leads. When Lead Source is "Search Engine”, the administrator needs to require the user to choose a specific search engine from a picklist. If Lead Source is not "Search Engine", this picklist should be hidden. How should the administrator complete this requirement? (중복)

-       D. Assign a decision element to direct the user to a second screen to hold Specific Search Engine only when Lead Source is "Search Engine".

 

122. Universal Containers has two sales teams, sales team A and sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. How should the administrator share records owned by sales team A with sales team B? (중복)

-       D. Owner-based sharing

 

123. Executives(임원) at Cloud Kicks have reported that their dashboards are showing Inaccurate(부정확) data. The administrator has discovered that users have been changing the source reports. Which two actions should the administrator take to preserve(보존/유지하다) the integrity(무결성) of the source reports? (중복)

-       D. Move the dashboard reports to the view-only folder.

-       A. Create a new report folder with viewer access.

 

124. An administrator is building a Lightning app and sees a message that a My Domain must be set up first. What should the administrator take into consideration when enabling My Domain?

-       D. A deployed My Domain is irreversible and renaming is unavailable.

 

125. An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field? (중복) (***)

-       A. Existing field values will remain unchanged.

 

126. Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? (중복)

-       B. Add the Salesforce Mobile and Lightning Experience action to the page layout.

 

127. The call center manager at Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status, and owner. What should an administrator add to the dashboard to fulfill the request? (중복)

-       C. Dashboard Filter

 

128. The sales director at Cloud Kicks wants to be able to predict(예측하다) upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing. Which two features should the administrator configure? (중복)

-       C. Sales Quotas

-       D. Forecasting

 

129. When a sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched. Which automation tool should an administrator use to build this discount calculator screen?

-       C. Flow Builder ( auto == Flow Builder )

 

130. Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administrator use to implement this request? (중복)

-       D. Flow Builder

 

131. Cloud Kicks (CK) needs a new sales application. The administrator thinks there is an application package on the AppExchange and wants to begin testing it in a sandbox to see if it addresses CK's needs. What are two considerations when installing a managed package in a sandbox? (***)

-       B. The package will be removed any time the sandbox is refreshed.

-       C. The installation link has to be modified to test.salesforce.com.