[세일즈포스 개발자] Salesforce admin 오답정리 - Dump 01

1.     How can the administrator validate the error the user is receiving?

-       B. Log in as the user.

 

2.     Which two types of pages could an administrator build and customize using the Lightning App Builder?

-       A. Record pages. B. App page.

 

3.     An administrator is building a Lighting app and sees a message that a My Domain must be set up first. What should the administrator take into consideration when enabling My Domain?

-       D. The URL instance for a My Domain stays the same for every release.

 

4.     How should the administrator share records owned by sales team A with sales team B?

-       ( A와 B는 동일한 role을 가지고 있다. ) B. Owner-based sharing.

 

5.     The employees engagement committee wants to post update while restricting other employees from posting. What should the administrator create to meet this request?

-       B. Chatter Broadcast Group

 

6.     An administrator at Cloud kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date and Amount. How should the administrator export this file.

-       A. Data Loader

 

7.     Northern Trail Outfitters has two different sales processes. Both processes will vary in page layouts and picklist value option. What should an administrator configure to meet these requirements?

-       D. Separate record types and sales processes for the different types of opportunities.

 

8.     Cloud Kicks wants users to only be able to choose opportunity stage closed won if the Lead source has been selected. How should the administrator accomplish this goal?

-       B. Configure a validation rule requiring Lead source when stage is set to closed won.

 

9.     The administrator at Cloud Kicks has been asked to change the company’s Shoe Style fields to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this?

-       B. Change the field type from a multi-select picklist field to a picklist field.

-       C. Select the “Choose only one value” checkbox on the picklist field.

 

10.   IP Range는 Network Access에서 Trusted IP Ranges로 설정할 수 있다.

 

11.   Fiscal Year에서는 회계연도를 몇 월 / 달의 시작 / 끝을 설정할 수 있다.

 

12.   CRED Permission = Create, Read, Edit, Delete Permission ( 권한 / Object Settings *** )

 

13.   Profiles에서 Login Hours와 Login IP Ranges 모두 설정이 가능하다.

 

14.   The marketing director at Northern Trail Outfitters has requested that the Budget field is populated in order for the Lead Status field to be marked as qualified. What tool should the administrator use to fulfill this request?

-       D. Validation Rule.

 

15.   Permission Set Group내의 Muting Permission Set을 통해 권한을 제외할 수도 있다.

 

16.   Cloud Kicks needs a new sales application. The administrator thinks there is an application package on the AppExchange and wants to begin testing it in a sandbox to see if it addresses CK’s needs. What are two considerations when installing a managed package in a sandbox?

-       A. The installation link has to be modified to test salesforce.com

-       B. Any metadata changes to the package have to be replicated in production.

 

17.   The client services and customer support teams share the same profile but have different permission sets. The custom object Retention related list needs to be restricted to the client services team on the Lighting record page layout. What should the administrator use to fulfill this request?

-       D. Component Visibility

 

18.   Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations. Which two tools should an administrator use to build this solution?

-       A. Flow Builder

-       B. Approval Process

 

19.   The events manager at DreamHouse Realty has lead from a successful open house that needs to become a Contact with an associated Opportunity. How should this be accomplished from the Campaign keeping the associated Campaign Member history?

-       Convert the lead from the Campaign Member Detail page.

 

20.   The administrator at Cloud Kicks has a custom picklist field on Lead, which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated?

-       A. Map the picklist field on the Lead to the Contact

-       C. Create a custom picklist field on Contact.

 

21.   The call center manager at Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status, and owner. What should an administrator add to the dashboard to fulfill the request?

-       A. Dashboard Filter

 

22.   Universal Containers wants to prevent its service team from accessing deal records. While service users are unable to access deal list view, they are able to find deal records via a search. What option should the administrator adjust to fully restrict access?

-       D. Page layouts and field-level security

 

23.   An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and should be restricted from deleting any records. What should the administrator do to meet this requirement?

-       D. Create and assign a custom profile with Delete access remove for each object. (***)

-       Object Permission은 Profile에서 설정할 수 있다.

 

24.   When an opportunity is won, they have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task. What should the administrator use to deliver this requirement?

-       D. Flow Builder

 

25.   The administrator has created new users for ten new employees at Northern Trail Outfitters. Why are these users unable to access the account object in the Salesforce org?

-       B. User’s profile requires permission to the Account object. (***)

 

26.   Object나 field의 라벨은 Set up -> Rename Tabs and Labels에서 이름이 변경 가능하다.

 

27.   Set Field-Level Security는 Object-Manager -> Field & Relationships -> Field 선택 후 가능하다.

 

28.   Help Text는 Object-Manager -> Field & Relationships -> Field 선택 -> Edit에서 가능하다.

 

29.   Visible은 읽고 쓰고 편집이 가능하지만, Read Only가 선택 되어있으면 읽기만 가능해진다.

 

30.   FLS = Field-level Security

 

31.   At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion. What action should the administrator take to satisfy the request?

-       C. Create a custom field on the Opportunity and map the two fields.

 

32.   The administrator at Cloud Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, they want to reference fields from the associated contact record. What should the administrator do to pull contact fields into the custom report?

-       B. Edit the custom Event report type and add fields related via lookup.

 

33.   The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management. What cases management tools need to be utilized for this requirement?

-       D. Auto-response rules, Entitlements, Escalation Rules

 

34.   Executives at Cloud Kicks have reported that their dashboard are showing inaccurate data. The administrator has discovered that users have been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports?

-       B. Move the dashboard reports to the view-only folder.

-       C. Create a new report folder with viewer-only folder.

 

35.   When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity. What automation option should an administrator use to accomplish this request?

-       A. Flow Builder

 

36.   Cloud Kicks wants its reports to show a Fiscal Year that starts on February 1 and has 12 months. How should the administrator address this requirement?

-       A. Set the Fiscal Year to Standard and starting month as February.

 

37.   The sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goal and benchmark how reps are performing. Which two features should the administrator configure?

-       C. Forecasting

-       D. Sales Quotas

 

38.   List View Control은 톱니바퀴에서 생성할 수 있다. ( Setup 톱니바퀴와 다르다. ) / Object Manager에서도 가능하다.

 

39.   Page Layouts은 Setup 들어갈 때의 톱니바퀴를 누른 후 Edit Object를 선택해야 한다.

 

40.   Mass Delete Record를 통해 조건을 걸어 해당 레코드를 대용량으로 삭제할 수 있다.

 

41.   Mass Transfer Records를 통해 레코드 owner를 변경할 수 있다.

 

42.   Email Signature은 Setting -> My Email Settings에서 할 수 있다.

 

43.   Validation Rules는 Object Manager -> Field선택을 통해 들어갈 수 있다.

 

44.    Task는 Workflow( Flow )의 Action이다. (***)

 

45.   Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field. Which two options should the administrator recommend to help simplify the process?

-       C. Use a Kanban list view for Opportunity.

-       D. Configure an autolaunched flow for Opportunity editing.

 

46.   The administrator at Universal Containers has a screen flow that helps users create new leads. When Lead Source is “Search Engine”, the administrator needs to require the user to choose a specific search engine from picklist. If Lead Source is not “Search Engine”, this picklist should be hidden. How should the administrator complete this requirement?

-       D. Assign a decision element to direct the user to a second screen to hold Specific Search Engine only when Lead Source is “Search Engine”.

 

47.   Users have noticed that when they click on report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reason this is likely to occur?

-       B. The dashboard needs to be refreshed.

-       C. The running dashboard user and viewer have different permissions.

 

48.   Cloud Kicks wants to track shoe design by products. Shoe design should be unable to be deleted, and there can be multiple design for one product across various stages. Which two steps should the administrator configure to meet this requirement?

-       B. Add a custom master-detail field for shoe design on the Design object.

-       D. Create a custom object for shoe design.

 

49.   The administrator at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from a master-detail to lookup. Which scenario could prevent the administrator from fulfilling this requirement? ( 옳지 않은 것은? )

-       D. Roll-up summary fields exist on the master object.

 

50.   Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automatic solution an administrator solution should an administrator use to implement this request?

-       B. Flow Builder

 

51.   As administrator supporting a global team of Salesforce users has been asked to configure company settings. Which two options should the administrator configure?

-       C. Currency Locale

-       D. Default Language

 

52.   An administrator at Cloud Kicks is build a flow that needs to search for records that meet certain conditions and store values from those records in variables for use later in the flow. What flow element should the administrator add?

-       D. Get Records.

 

53.   The Service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their website. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose. How should an administrator configure this requirement?

-       A. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate(적절한) email template for each rule entry.

 

54.   Users at Cloud Kicks want to be able to create a task that will repeat every two weeks. What should an administrator do to meet this requirement?

-       B. Enable Creation of Recurring(반복적인) Tasks.

 

55.   An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of(알아 두다) before changing the field?

-       D. Existing field values will remain unchanged.

 

56.   Northern Trail Outfitters users a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled in on every Invoice record. How should an administrator ensure this requirement?

-       C. Create a Process Builder to set the field.

 

57.   What should an administrator use as an identifier(식별자) when importing and updating records from a separate financial system?

-       D. External ID

 

58.   An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created. What could the issue be?

-       C. The flows is inactive.

 

59.   Cloud Kicks( CK ) is partnering with a used shoe store and second-hand bicycle emporium. CK has automated business process it wants to run once a week to count the number of open cases related to an account. How should the administrator recommend automating this business process?

-       C. Configure a scheduled flow in Flow Builder.

 

60.   Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities. What should an administrator suggest to meet this request?

-       D. Make the field editable on page layouts.

 

61.   Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app?

-       C. Add the Salesforce Mobile and Lighting experience action to the page layout.

 

62.   Northern Trail Outfitters has hired interns to enter Leads into Salesforce and has requested a way to identify these new records from existing Leads. What approach should an administrator take to meet this requirement?

-       A. Define a record type and assign it to the interns.

 

63.   An administrator at DreamHouse Realty wants an easier way to assign cases based on agent capacity and skill set. Which feature should the administrator enable to meet this requirement?

-       A. Omni-Channel

 

64.   AW computing wants to prevent users from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion. How should an administrator accomplish this request?

-       D. Create a validation rule that displays an error if Account Revenue is below 0 or greater than 100 billion.

 

65.   The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that cloud help solve the customer’s issue. What should the administrator suggest to meet these requirements?

-       C. Auto-Response Rules.

 

66.   Universal Containers is trying to improve(개선) the user experience when searching for the right status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of cause they are working on. How should the administrator improve on the current implementation?

-       A. Review which status choices are needed for each record type and create support processes for each that us necessary.

 

67.   Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?

-       A. Direct users to Global Search to look for similar cases

 

68.   AW Computing occasionally(가끔) works with independent contractors(독립적인 계약자), who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record. What should AWC use to track Contracts?

-       A. Enable Contracts to multiple Accounts.

 

69.   Universal Containers wants to provide reseller partners with discounted prices on the products they purchase. How should an administrator configure this requirement?

-       C. Create a separate Price Book for reseller partners.

 

70.   What are three characteristics(특징) of a master-detail relationship?

-       B. Permissions for the detail record are set independently of the master. (**)

-       D. The master object can be a standard or custom object.

-       E. Roll-up summaries are supported in master-detail relationships.

 

71.   The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen. How should the administrator configure Salesforce to meet this requirement?

-       B. Create a page layout for each category and filter the Lead Source field based on category.

 

72.   An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration?

-       C. IP address restrictions are set on the profile for the org.

-       D. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.

 

73.   Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates?

-       B. Geolocation

 

74.   When a sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched. Which automation tool should an administrator use to build this discount calculator screen?

-       C. Flow Builder

 

75.   Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Accounts?

-       D. Shipments should have a lookup to Account.

 

76.   What are three settings an administrator should configure to make it easy for approvers to respond to approval requests?

-       B. Enable the organization's email approval response setting.

-       C. Update the organization's Chatter settings to allow approvals.

-       D. Add the Items to Approve component to the approvers' home page.

 

77.   Which two solutions could an administrator find on the AppExchange to enhance their organization?

-       A. Consultants

-       C. Components

 

78.   Cloud Kicks needs to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement?

-       C. Two page layouts, one record type, two picklists

-       D. One page layout, two record types, one picklist

 

79.   A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password. Which two options should the administrator consider when resetting the user's password?

-       B. After resetting a password, the user may be required to activate their device to successfully log in to Salesforce.

-       D. Resetting a locked-out user's password automatically unlocks the user's account.

 

80.   Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue. Which feature should be used to fulfill this requirement?

-       D. Case escalation rule

 

81.   The Human Resources department at Northern Trail Outfitters wants employees to provide feedback about their managers using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff. How should an administrator configure the custom object to meet this requirement?

-       B. Define a criteria-based sharing rule.

 

82.   Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement?

-       D. Create a predefined case team and an assignment rule.